KINNAURI

• PROCESSING TIME:
  
  2 days, if the order is straightforward, i.e., the shawl is in stock and you have provided us with your accurate phone number, email, and address.
  
• SHIPPING DATE:
  
  Orders ready to be dispatched on Friday and Saturday will be shipped on Tuesday morning, or exceptionally on Monday morning.
  
  Orders ready to be shipped on Tuesday, Wednesday, and Thursday will leave the following morning.
  
• DATE OF DELIVERY:
  
  Your parcel will be delivered between 7 to 9 days, very exceptionally, within 10 days.
  
  Delivery to Australia takes a few additional days.

If the process described below does not suit you, dry cleaning will be perfect to take care of your shawl.  

HOW TO WASH YOUR SHAWL SAFELY:

Dissolve a little quantity of mild detergent - like gentle shampoo or woolen soap - with cold or lukewarm water (at 30 °C /86 °F maximum)

Submerge the shawl in the water and move it gently for a few minutes. Do not use fabric softener and rinse the shawl very well by running cool water through it to remove the soap.

You can then take out extra water by applying gentle pressure. NEVER RING, NEVER TWIST.

Remove the excess water by rolling the shawl in a clean towel.

Preferably lay it flat. If not possible, fold it once or twice to prevent the fibres to be stretched too much and hang it on the clothes line in avoiding direct sun or any proximity to heat sources.

Once dry, if available, the shawl can be steamed which will fluff the fibres. Otherwise, it can be ironed with a warm iron.

 

Please note that many of our shawls and blankets are handspun and handmade of natural fibers, so occasional irregularities may occur in the weave or embroidery. These should not be considered as imperfections; rather they enhance the individuality of each piece.

You may return any purchase if you are not satisfied. We will fully refund you or give you the opportunity of re-fulfilling your order. However, return shipping cost will be refunded only in the event that there was an oversight, i.e., you have received a shawl or blanket that does not match the one in the order confirmation or the item has a genuine quality or production defect.

Otherwise, the customer is responsible for the shipping charges connected to the return of any item, as well as the responsibility of returning the item securely.

Please call us at +1(778) 722-9844 or email us at info@espritdelhimalaya.com to receive a return number.

This number should appear on the return package. Only packages with this return number will be accepted.

If you wish to receive a credit or make an exchange for the returned item, please include a note informing us what you would like. Always include a phone number where you may be contacted.

We do not accept C.O.D.'s or packages marked "bill recipient."

A five week period should be expected before receiving your refund, from the day you dispatch the package. In many cases the refund may come a lot more quickly.

The conditions required for us to accept the return are:

• The item received by us needs to be in its original condition, as shipped. If its condition is altered in any way we may need to charge restocking fees.
• Please inform us within 7 days from the date you received your item that you wish to return it.
• Depending of your location, we will inform you of an address where the item should be shipped within 15 days of the delivery date.

Do not hesitate to contact us regarding exchanges and returns:

Tel:  +1-778-722-9844
Email: andrea@espritdelhimalaya.com